Fort William Henry Hotel Staff Honoured In New York Tourism Awards

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Situated in the splendid Lake George area of New York State is The Fort William Henry Hotel & Conference Centre . It is an award-winning and well known hotel in the area and is an important contributor in New York’s economy due to the hotel’s busy hospitality and tourism industry. With this said, it is of no surprise to see the accommodation’s general manager, Andrew Reynolds, and the reception staff, Christy Romaine, being recognised with the 2025 Stars of the Industry Award. It is granted by The New York State Hospitality and Tourism Association and goes to show the dedication hotel staff maintains in offering world-class services.

Among over 150 nominees, Romaine and Reynolds were selected for their outstanding contributions to the tourism industry in New York. Christy Romaine, named Lodging Employee of the Year, has become a key figure at Fort William Henry Hotel, while Andrew Reynolds was honoured as General Manager of the Year. These awards celebrate not only individual excellence but also the hotel’s impact on the broader tourism ecosystem in the state.

The Fort William Henry Hotel and Conference Centre has been a staple of hospitality in Lake George, a renowned tourist destination in New York. With a legacy of providing high-quality services to tourists from around the world, the recognition of Romaine and Reynolds reinforces the hotel’s status as a leading player in the state’s thriving tourism sector.

The Stars of the Industry Awards, which highlight exceptional service, are a hallmark of the New York State Hospitality and Tourism Association’s mission to raise the standards of service within the state’s tourism and hospitality sectors. The competition is fierce, and to be chosen as one of the awardees is a testament to the exceptional standards maintained by both the staff and management at Fort William Henry Hotel.

Romaine’s leadership within the hotel industry has been marked by her professionalism and dedication to customer satisfaction. As Lodging Employee of the Year, she is recognised for her ability to not only meet but exceed the expectations of guests. Reynolds, as General Manager, has overseen the hotel’s operations with a passion that has left a lasting impression on both his team and the guests visiting Lake George.

Lake George has long been a beloved destination for tourists, drawing visitors year-round for its stunning natural beauty and wide array of recreational activities. The Fort William Henry Hotel and Conference Centre, located in the heart of this region, serves as an essential hub for tourists visiting the area. The recognition of Romaine and Reynolds highlights the importance of dedicated hospitality professionals who contribute significantly to the local tourism experience.

As a central player in Lake George’s hospitality scene, the Fort William Henry Hotel and Conference Centre plays an integral role in the region’s ability to attract international visitors. New York State’s tourism industry benefits from such high standards of service, with hotels like Fort William Henry helping to cement the state’s reputation as a world-class destination.

Validating the accomplishments of both Andrea Reynolds and Christy Romaine during the 2025 Stars of the Industry Awards is yet another achievement to add to the record of Fort William Henry Hotel and Conference Centre, one of the leaders of promoting New York State tourism. Having Reynolds and Romaine as employees of the core of the hospitality and tourism industry, not only increases the hotel’s reputation, but also helps position Lake George as a world-class tourist destination. This award also contributes to the understanding of the positive impact tourism service quality has on New York State tourism as a whole.